At Sidi Shoes Shop, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward returns and exchanges process. Please read the following information carefully to understand how to proceed.
Eligibility for Returns & Exchanges
To be eligible for a return or exchange, your item must be unused, in the same condition that you received it, and in its original packaging. You must also have the receipt or proof of purchase. Returns and exchanges are accepted within 15 days of receiving your order.
Non-Returnable Items
Certain items are not eligible for return or exchange due to hygiene and safety reasons. These include:
- Motorcycle Footwear Spare Parts
- Shoe Spares
Returns & Exchanges Process
- Contact Us: To initiate a return or exchange, please contact our customer service team at [email protected] with your order number and details about the product you would like to return or exchange.
- Receive Instructions: Our team will provide you with detailed instructions on how to return your item, including the return address and any necessary forms.
- Pack Your Item: Securely pack the item in its original packaging, including all accessories and documentation. Attach the return form provided by our customer service team.
- Ship Your Item: Send the package to the address provided by our customer service team. We recommend using a trackable shipping service to ensure your return is received.
- Confirmation: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or exchange.
Refund Process
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider.
Exchange Process
If you are requesting an exchange, we will ship the new item to you once the returned item has been received and inspected. Shipping costs for the new item will be covered by us.
Return & Exchange Request Template
Subject: Return/Exchange Request - Order # [Your Order Number]
Dear Sidi Shoes Shop Customer Service,
I would like to request a [return/exchange] for my recent purchase. Below are the details of my order:
- Order Number: [Your Order Number]
- Product Name: [Product Name]
- Reason for Return/Exchange: [Briefly explain the reason]
Please provide me with the necessary instructions to proceed with the return/exchange.
Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number]
Contact Us
If you have any questions about our returns and exchanges policy, please feel free to contact us at:
Email: [email protected]
Address: 3142 North Warwick Dr, Fayetteville, US 72703
Thank you for shopping with Sidi Shoes Shop. We appreciate your business and are here to ensure you have a positive shopping experience.