Shipping Information

At Sidi Shoes Shop, we strive to deliver your orders as quickly and efficiently as possible. Here’s what you need to know about our shipping process:

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation. Please note that processing times may be slightly longer during peak seasons or holidays.

Shipping Methods

  • Standard Shipping: We use DHL or FedEx for standard shipping. Delivery typically takes 10-15 business days after dispatch. The shipping fee is $12.95.
  • Free Shipping: For orders over $50, we offer free shipping via EMS. Delivery typically takes 15-25 business days after dispatch.

Shipping Regions

We ship globally, with the exception of some remote areas and certain regions in Asia. If you are unsure whether we deliver to your location, please contact us at [email protected].

Returns & Exchanges

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward returns and exchanges process. Please read the following information carefully to understand how to proceed.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, your item must be:

  • Unused and in the same condition as when you received it.
  • In its original packaging.
  • Accompanied by the receipt or proof of purchase.

Returns and exchanges are accepted within 15 days of receiving your order.

Non-Returnable Items

Due to hygiene and safety reasons, the following items are not eligible for return or exchange:

  • Motorcycle Footwear Spare Parts
  • Shoe Spares

Returns & Exchanges Process

  1. Contact Us: To initiate a return or exchange, please contact our customer service team at [email protected] with your order number and details about the product you would like to return or exchange.
  2. Receive Instructions: Our team will provide you with detailed instructions on how to return your item, including the return address and any necessary forms.
  3. Pack Your Item: Securely pack the item in its original packaging, including all accessories and documentation. Attach the return form provided by our customer service team.
  4. Ship Your Item: Send the package to the address provided by our customer service team. We recommend using a trackable shipping service to ensure your return is received.
  5. Confirmation: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or exchange.

Refund Process

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider.

Exchange Process

If you are requesting an exchange, we will ship the new item to you once the returned item has been received and inspected. Shipping costs for the new item will be covered by us.

Return & Exchange Request Template

To make the process easier, you can use the following template when contacting us:

Subject: Return/Exchange Request - Order # [Your Order Number]

Dear Sidi Shoes Shop Customer Service,

I would like to request a [return/exchange] for my recent purchase. Below are the details of my order:

- Order Number: [Your Order Number]
- Product Name: [Product Name]
- Reason for Return/Exchange: [Briefly explain the reason]

Please provide me with the necessary instructions to proceed with the return/exchange.

Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number]

Contact Us

If you have any questions about our shipping or returns and exchanges policy, please feel free to contact us at:

Thank you for shopping with Sidi Shoes Shop. We appreciate your business and are here to ensure you have a positive shopping experience.